1. What is e-GP System?
The Electronic Government Procurement (e-GP) System of the Royal Government of Bhutan is a single web portal from where and through which Procuring agencies and bidders will be able to perform their procurement related activities using a dedicated secured web based dashboard. It is hosted in the Government Data Center at IT Park,Thimphu.
2. What is Dashboard?
Dashboard is an interactive user interface for each users in e-GP System that organizes and presents information and links to the different relevant to role and authority, functions of e-GP system into a unified display in a way that is easy to access, track and transact.
3. Who are the Stakeholders/Actors of the e-GP System?
The e-GP System shall support the following user categories for stakeholders/actors initially, and provides them the secured access to related functionalities of the e-GP system through dashboards:
- Procuring Agencies.
- Development Partners.
- Committees (opening/evaluation etc.).
- General public for information related public procurement
4. How to participate in the Tendering?
To participate in Tendering published on e-GP system, the Bidders need to go through a registration process. Only after the successful registration process, a bidder gets access to e-GP System Dashboard and e-GP functions for participating in Tendering.
5. What are the other requirements in the registration process?
Registration shall be done through a registration process starting from the online registration page of the e-GP System followed by post verification if they considers it necessary. The intended user must provide all required scanned /digital document/information, and accept the terms and conditions of e-GP system use; and should be aware of the disclaimer and privacy policy of the e-GP System. The mandatory documents to be uploaded at the time of providing information are as follows:
A(1). For Bidders/Consulting firm:
Scanned/PDF copy of,
- Citizenship Identity Card (For Company Contact Person)
- Company Registration No
- Tax Payment No. (TPN)
- Construction Development Board (CDB) Registration Certificate (For Works Only)
- Company Authorization Letter* (For Works Only)
- Statutory Certificate No
6. Is there any fee for registration?
No, there are no Registration fees. The Royal Government of Bhutan, Ministry of Finance, GPPMD has waived Registration fees for all procurement category registration. However the authority GPPMD shall have the rights to set reasonable charges of the e-GP System and sustainability of the System in future.
7. How can FAQ help our users?
Through FAQ many doubts or questions can be answered. Many of the doubts and frequently asked questions are answered in the simple language for greater clarity.
11. Who should attend e-GP training and how long?
For government agencies it is mandatory as per the prescribed responsibilities for three days training offered by GPPMD. However, for bidders it is optional but choosing to attend will be for two days.
13. How do I retrieve my Password?
Click on the Forgot Password button and enter your email ID, give your Hint question and answer and the password reset link will be sent to your registered email inbox to reset your password.
18. What is the Registration Process?
Any interested bidders need to open the www.egp.gov.bt and click on the right hand with a tab given Bidder Registration. Then the system will guide step by step. For details, refer to the Bidder Registration User Manual under e-Learning tab in e-GP website.
21. How to change the Procurement Category?
This can be done from the Bidder Dashboard by hovering your mouse on My account where you will get a link for Request for New procurement Category option. By clicking on the link, you can change your new procurement category and submit to GPPMD. The GPPMD will approve based on the proper verification of the required documents.
25. How do I map/upload supporting documents during bid preparation in e-GP?
If there are any documents required to be mapped for that particular tender, then there will be an icon with (-) sign. The list of the documents that need to be mapped will be shown in the dropdown option sequentially. Once the required documents are uploaded, the pending numbers will decrease to 0. Then if the bidder intends to upload any additional documents then you may upload it by selecting the others option.
27. How do I declare a Bid Securing Declaration?
You need to click on the Payment tab and then click on the Tender security tab where you will find a declaration box. You need to declare and submit before the deadline for bid security submission is lapsed.
30. How to view the opening report?
Follow the following steps: - Go to Tender.
- Click on the Archive tab.
- Click on the dashboard of your particular tender.
- Click on Opening tab.
- Click on view BoR to view the report shared by Procuring Agency.
31. Did not get my One Time Password (OTP) number.
The OTP will be sent to your registered mobile number. You have to check whether the mobile number provided is correct and valid under My Account tab. You need to click on the View Profile tab and click on the company contact person details page to check your mobile number. If you find out that your mobile number is correct and valid but still if you do not receive OTP, you have to contact GPPMD, DNP for support.
Similarly, there is an option to get OTP in your registered email inbox as per your preferences.
33. Can I withdraw my bid once it is submitted?
Yes, you can withdraw until the bid submission date and time is not lapsed. You need to click on the Withdrawal button by clicking on Tend Preparation tab of that particular bid. However, you cannot resubmit the same bid again once it is Withdrawn.
34. How do I get back my bid security?
Once the evaluation and award process are completed by the procuring agency, PA/AU of Procuring Agency will send a release request to the Financial Institution User (Branch Checker). Then the Branch checker will receive the release request and release the bid security from e-GP after which the bidder can collect from the bank.
35. Who should be assigned a PA role in the e-GP?
The PA role should be assigned to Procurement Officers. In the case where there is no procurement officer, the PA role should be assigned to the Procurement focal person who is dealing with procurement activities in that agency.
43. How do we release Bid security?
After receiving the release request from the Procuring Agency user, Branch checker shall login and perform the following steps in e-GP: - Click on Payment tab
- Click on Tender payment tab
- Search with Tender ID and Verification Status
- Click on Release link
- Give a comment and click on Submit button
- Then Payment will be releases from e-GP system
44. How do we cancel the bid security which is mistakenly processed in e-GP?
To cancel the bid security updated in the wrong tender or lots, the branch maker can cancel the bid security which was wrongly updated and have to update/process the bid security in the correct/desired tender or lots. To cancel the bid security, Branch maker shall follow the following process: - Click on Payment tab
- Click on Tender payment tab
- Search with Tender ID and click on the dashboard of that particular tender
- Click on Tender security
- Click on Payment tab under Action column
- Insert the correct email ID/User ID of the bidder who needs to cancel the bid security
- Click on Cancel link
- Provide comments and click on Submit button
- Then payment will be cancelled from e-GP system
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