The dark green power button symbolizes procuring at the click of the button ensuring Value for Money (VfM) in Government Procurement.

The red burning flame overarching the whole logo signifies the elimination of any fraudulent and corrupt practices in procurement.

The letters 'e-GP' on a white background symbolizes integrity and transparency in government procurement. The open book at the bottom of the logo signifies transition from manual to electronic (paperless) procurement system.
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Frequently Asked Questions Go To e-Learning
1. What is e-GP System?

The Electronic Government Procurement (e-GP) System of the Royal Government of Bhutan is a single web portal from where and through which Procuring agencies and bidders will be able to perform their procurement related activities using a dedicated secured web based dashboard. It is hosted in the Government Data Center at IT Park,Thimphu.

2. What is Dashboard?

Dashboard is an interactive user interface for each users in e-GP System that organizes and presents information and links to the different relevant to role and authority, functions of e-GP system into a unified display in a way that is easy to access, track and transact.

3. Who are the Stakeholders/Actors of the e-GP System?

The e-GP System shall support the following user categories for stakeholders/actors initially, and provides them the secured access to related functionalities of the e-GP system through dashboards:

  • Procuring Agencies.
  • Development Partners.
  • Committees (opening/evaluation etc.).
  • General public for information related public procurement

4. How to participate in the Tendering?

To participate in Tendering published on e-GP system, the Bidders need to go through a registration process. Only after the successful registration process, a bidder gets access to e-GP System Dashboard and e-GP functions for participating in Tendering.

5. What are the other requirements in the registration process?

Registration shall be done through a registration process starting from the online registration page of the e-GP System followed by post verification if they considers it necessary. The intended user must provide all required scanned /digital document/information, and accept the terms and conditions of e-GP system use; and should be aware of the disclaimer and privacy policy of the e-GP System. The mandatory documents to be uploaded at the time of providing information are as follows:


A(1). For Bidders/Consulting firm:

Scanned/PDF copy of,

  • Citizenship Identity Card (For Company Contact Person)
  • Company Registration No
  • Tax Payment No. (TPN)
  • Construction Development Board (CDB) Registration Certificate (For Works Only)
  • Company Authorization Letter* (For Works Only)
  • Statutory Certificate No

6. Is there any fee for registration?

No, there are no Registration fees. The Royal Government of Bhutan, Ministry of Finance, PMDD has waived Registration fees for all procurement category registration. However the authority PMDD shall have the rights to set reasonable charges of the e-GP System and sustainability of the System in future.

7. How can FAQ help our users?

Through FAQ many doubts or questions can be answered. Many of the doubts and frequently asked questions are answered in the simple language for greater clarity.

8. How to look for a specific FAQ?

Users can go to e-GP website and click on the FAQ section to view the FAQ and its responses.

9. What mode of communications can be used to seek clarification related to e-GP?

Most preferred reference is visiting a website under FAQ. However, users can also call us at 77330143/ 77330144/77330145/77330146, walk in and email us at or send us hardcopy clarification to the PMDD, DNP office.

10. Is it mandatory to attend e-GP Training for Bidders?

No, the e-GP training is not mandatory and training opportunities are provided to all interested bidders who wish to attend the training.

11. Who should attend e-GP training and how long?

For government agencies it is mandatory as per the prescribed responsibilities for three days training offered by PMDD. However, for bidders it is optional but choosing to attend will be for two days.

12. Do you have user manuals for e-GP?

Yes, it is in the e-GP home page. Users need to click on the e-Learning tab to view the user manuals for e-GP.

13. How do I retrieve my Password?

Click on the Forgot Password button and enter your email ID, give your Hint question and answer and the password reset link will be sent to your registered email inbox to reset your password.

14. How do I change my password if required?

Users can change their password by clicking on My Account and sub tab Change password.

15. How do I change Email Address/User ID in e-GP?

Change in Email Address is not allowed at any circumstances except for those with the legit reason. In such cases, the concerned bidder has to write to PMDD with all the supporting documents.

16. Is it mandatory to register in e-GP as a bidder?

Yes, it is mandatory to register in the e-GP without which bidders cannot participate in procurement conducted through e-GP.

17. Who does the registration for bidders?

It is the sole responsibility of bidders to register in the e-GP.

18. What is the Registration Process?

Any interested bidders need to open the and click on the right hand with a tab given Bidder Registration. Then the system will guide step by step. For details, refer to the Bidder Registration User Manual under e-Learning tab in e-GP website.

19. Where do I find a Self Declaration form?

Go to, then go to notification and click on Self Declaration form to download.

20. Where do I find the Power of Attorney form?

There is no separate form provided by the PMDD for the Power of Attorney. The Bidders can use their own format for Power of Attorney.

21. How to change the Procurement Category?

This can be done from the Bidder Dashboard by hovering your mouse on My account where you will get a link for Request for New procurement Category option. By clicking on the link, you can change your new procurement category and submit to PMDD. The PMDD will approve based on the proper verification of the required documents.

22. If I have both CDB (works) and Trade License (Goods) can I register with one e-GP user ID?

No. You are required to register separately with e-GP if the trade license numbers are different.

23. How to re-submit the documents which have not been approved because the documents submitted were not clear?

Delete all unclear/old documents by clicking on the Remove button and upload new documents and submit again for approval.

24. How do we know the bid security is updated by the bank users?

You need to log in and go to the dashboard of that particular bid and click on Payment tab. Then click on Tender Security tab to view the status of the payment.

25. How do I map/upload supporting documents during bid preparation in e-GP?

If there are any documents required to be mapped for that particular tender, then there will be an icon with (-) sign. The list of the documents that need to be mapped will be shown in the dropdown option sequentially. Once the required documents are uploaded, the pending numbers will decrease to 0. Then if the bidder intends to upload any additional documents then you may upload it by selecting the others option.

26. Do I need to update Bid Security from Financial Institutions for all types of Procurement?

For a small tender category, you need to declare a bid securing declaration but for Large Categories, you have to update bid security through Financial Institutions.

27. How do I declare a Bid Securing Declaration?

You need to click on the Payment tab and then click on the Tender security tab where you will find a declaration box. You need to declare and submit before the deadline for bid security submission is lapsed.

28. How do I update my performance security?

You need to visit a preferred financial institution and then ask them to update performance security for your particular tender by providing your tender ID.

29. How do I delete my uploaded supporting documents?

There is no option to delete the documents if the documents are already mapped for your tender. However, you need to click on the Document Library and then Archive your unwanted documents.

30. How to view the opening report?

Follow the following steps:

  1. Go to Tender.
  2. Click on the Archive tab.
  3. Click on the dashboard of your particular tender.
  4. Click on Opening tab.
  5. Click on view BoR to view the report shared by Procuring Agency.

31. Did not get my One Time Password (OTP) number.

The OTP will be sent to your registered mobile number. You have to check whether the mobile number provided is correct and valid under My Account tab. You need to click on the View Profile tab and click on the company contact person details page to check your mobile number. If you find out that your mobile number is correct and valid but still if you do not receive OTP, you have to contact PMDD, DNP for support.

Similarly, there is an option to get OTP in your registered email inbox as per your preferences.

32. Can I Modify/Substitute my bid once it is submitted?

Yes, you can modify/substitute until the bid submission date and time is not lapsed. You need to click on the Modify/Substitute button in the Tend. Preparation tab of that particular bid to make necessary changes.

33. Can I withdraw my bid once it is submitted?

Yes, you can withdraw until the bid submission date and time is not lapsed. You need to click on the Withdrawal button by clicking on Tend Preparation tab of that particular bid. However, you cannot resubmit the same bid again once it is Withdrawn.

34. How do I get back my bid security?

Once the evaluation and award process are completed by the procuring agency, PA/AU of Procuring Agency will send a release request to the Financial Institution User (Branch Checker). Then the Branch checker will receive the release request and release the bid security from e-GP after which the bidder can collect from the bank.

35. Who should be assigned a PA role in the e-GP?

The PA role should be assigned to Procurement Officers. In the case where there is no procurement officer, the PA role should be assigned to the Procurement focal person who is dealing with procurement activities in that agency.

36. Can PA Admin reset the password of users?

Yes, PA admin need to login and click on view Government users where a list of users will appear. There is a Reset Password link to reset the password of the users.

37. Can PA Admin edit the details of the users?

Yes, PA Admin can edit the details except email address/ User ID. If you need to change the email, you have to contact PMDD, DNP.

38. How to change the date and time for the extension of bid security of the tender?

It can be changed by issuing a corrigendum before the bid closing deadline is lapsed. PA/AU can edit date and time, provide comments and submit for approval of HoPA. After the approval, PA/AU should publish the corrigendum by clicking on the Amendment/Corrigendum tab of that particular tender.

39. How do I prepare the list of additional supporting documents required to be submitted by the bidder?

The PA/AU (Tender creator) can prepare the additional supporting documents requirement (for e.g. Manufacturer's Authorization) by clicking on the Prepare required document list link in the tender forms and providing the name of the documents that are required to be submitted by the bidders

40. Do we need to form a bid opening committee?

No, unlike in e-GP phase I, now PA/AU (tender creator) can open the bid without forming a committee after the opening time is lapsed.

41. What do we need to do if the opening date and time is lapsed?

PA/AU (Tender Creator) can still open the bid without requiring to ask for an opening time extension.

42. Where can bidders see the Bid Opening Report (BoR)?

Once opening is completed from the Procuring Agency side and the Opening Chairperson sends the Report to PA/AU, the BoR can be viewed by bidders by clicking on the Opening tab of that particular bid.

43. How do we release Bid security?

After receiving the release request from the Procuring Agency user, Branch checker shall login and perform the following steps in e-GP:

  • Click on Payment tab
  • Click on Tender payment tab
  • Search with Tender ID and Verification Status
  • Click on Release link
  • Give a comment and click on Submit button
  • Then Payment will be releases from e-GP system

44. How do we cancel the bid security which is mistakenly processed in e-GP?

To cancel the bid security updated in the wrong tender or lots, the branch maker can cancel the bid security which was wrongly updated and have to update/process the bid security in the correct/desired tender or lots. To cancel the bid security, Branch maker shall follow the following process:

  • Click on Payment tab
  • Click on Tender payment tab
  • Search with Tender ID and click on the dashboard of that particular tender
  • Click on Tender security
  • Click on Payment tab under Action column
  • Insert the correct email ID/User ID of the bidder who needs to cancel the bid security
  • Click on Cancel link
  • Provide comments and click on Submit button
  • Then payment will be cancelled from e-GP system

45. Do we need to upload a scan copy of BG for bid security in e-GP?

It is not mandatory to upload the scanned copy of BG in the e-GP when updating the bid security of bidders. However, bank users shall be responsible for validity and authenticity of bid Security.

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